Anonymous
map-marker Saint Louis, Missouri

Come early wait in the line don't help you get what you want.

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Waiting in the line about an hour before open, got into house, grabbed a box of stamps from basement table. But was told some one has bought whole stamps and I can't have it. Sick! If someone has bought the item, why don't put it on holding table? Sick of it!
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Reason of review:
Poor customer service
Anonymous

Good Company

We have shopped their sales for years. Never had any problems.
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Baden Crz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Leawood, Kansas

Ignored by Heartland Estate Sale company in Ks.

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I emailed this company and asked Theresa about hiring them for an estate sale. We have kind of an unusual situation and I expressed in the email we would appreciate her help but would understand if they were unable to do so. That was several days ago and I haven't heard from her since. If she couldn't help me, then she should have emailed me back. I used to own a business and that is not how you treat people. After reading the reviews other people left, I'm thinking it was probably for the best. I will keep looking for a reputable company that knows how to treat their clients with respect.
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Cons:
  • Rudeness
Reason of review:
Poor customer service
Emoni Alv
map-marker Omaha, Nebraska

HEARTLAND ESTATE SALES; OMAHA, NE.

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Heartland Estate Sales robbed me blind after telling me I would have a very successful sale. I visited with them for over two years and Ronda Bernady the owner said she was so excited to have my sale. She then made a point of remarking on my bad review about them that all my items were junk. She also said 10 other companies turned me down which is absolutely not true. Only one other company that I contacted never got back to me. The other five I interviewed were waiting for me to make a decision. I ask her this...if they were junk why did she agree to hold my sale in the first place. I lost a lot of money on my sale and they left my house in a total mess. She refused to answer phone calls and or emails. A HORRIBLE DISHONEST PERSON AND COMPANY I hired this company to hold an estate sale for me. They proved to be very unethical, lied to me and were very dishonest. After visiting my home more than three times over a two year time period they assured me I would have a very successful sale. After the sale, they said My items were worthless, and that was why the sale was not very successful. She refused to communicate with me after that. I ask then WHY after viewing all my items more than once did they tell me I would have a very successful sale. The owner Ronda Bernady's exact words were: "If I didn't think your sale was worth having I would not have it" quote unquote. I did not store all the valuables in a room down stairs only clothes and personal items were in the room downstairs. So that is a total lie. I had box and boxes of items plus 5 rooms very nice of furniture. I would not recommend them
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Loss:
$3000
Reason of review:
DISHONEST

Preferred solution: Full refund

Nikiyah Dqm
map-marker Bessemer, Alabama

HORRIBLE DISHONEST COMPANY

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I'm glad to know someone else has had a horrible experience with this horrible company. Not that I'm glad anyone would have a horrible experience, but now I know it's not just me. They robbed me blind after telling me I would have a very successful sale. I visited with them for over two years and Ronda Bernady the owner said she was so excited to have my sale. Then made a point of remarking on my bad review that all my items were junk. If they were junk why did she agree to hold my sale in the first place. I lost a lot of money on my sale and they left house in a total mess. She refused to answer phone calls and or emails. A HORRIBLE DISHONEST COMPANY I hired this company to hold an estate sale for me. They proved to be very unethical, lied to me and were very dishonest. After visiting my home more than two times they assured me I would have a very successful sale. After the sale, they said My items were worthless, and that was why the sale was not very successful. She refused to communicate with me after that. I ask then WHY after viewing all my items more than once did they tell me I would have a successful sale. The owner Ronda Bernady's exact words were: "If I didn't think your sale was worth having I would not have it" quote unquote I would not recommend them
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Loss:
$4000
Cons:
  • Lied
Reason of review:
Poor customer service

Preferred solution: Full refund

Nikiyah Dqm
map-marker Bessemer, Alabama

VERY HONEST COMPANY AND OWNER RONDA BERNADY

I hired this company to hold an estate sale for me. They proved to be very unethical, lied to me and were very dishonest. After visiting my home more than two times they assured me I would have a very successful sale. After the sale, they said My items were worthless, and that was why the sale was not very successful. She refused to communicate with me after that. I ask then WHY after viewing all my items more than once did they tell me I would have a successful sale. The owner Ronda Bernady's exact words were: "If I didn't think your sale was worth having I would not have it" quote unquote I would not recommend them
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Loss:
$4000
Reason of review:
Poor customer service
1 comment
Emoni Alv

I also had a very bad experience with this company. In the beginning Ronda Bernady was as nice and accommodating as she could be.

You couldn't ask for a more efficient , responsible professional representative.

As per a signed contract they agreed to a two weekend sale consisting of a house full of furniture, dishes, china, glassware, linens, etc. along with a garage containing tools. Then they had us sign a new revised contract for only one weekend.

Upon visiting the house after the sale, it was empty of contents. It was left in a unclean, manner, not broom swept clean as promised.

During and after Ronda wouldn't return phone calls and we heard nothing from her no communication.Where was that responsible professional we had dealt with earlier?

We were not dealt with honestly or ethically by Heartland Estate Sales and I certainly hope no one will enter into any business dealings with them without every caution. Please realize the caliber of people you're dealing with if you chose them.

Just because they promise something does not mean they will do Their contract seems only to apply to the customer not the company. BEWARE!

Anonymous
map-marker Kansas City, Missouri

Heartland Estate Sale - Sale Items Review from Kansas City, Missouri

I was at one of their sales today. Your comment explains why their prices were so ridiculously high on some things that have resale value on eBay. I was trying to decide on an item at the cash wrap and one of the women who owns it was so incredibly rude insisting that I hurry and make up my mind or she needed to get the item back into the floor. I purchased nothing as a result and I have noted to NEVER GO TO ONE OF THEIR SALES AGAIN. I hope I can have some effect on business as rudeness shouldn't be rewarded with success.
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Martinique Dlx
map-marker Kansas City, Missouri

Heartland Estate Sales

This two woman team keeps items and resells on Ebay. They are dishonest and take advantage od elderly and only out the to be blood sucking leaches. DO NOT HIRE THEM!!!!!!! You will get nothing from your sale but heartache. They keep the clients left over merchandise and sell it for high prices. Their company is new and needs to shut it's doors. Tow ladies and they run the show. If you are looking for a company find one other then them. They are HIGHLY DISHONEST. They stole items from other sales they resold sold them on Ebay. April 2012
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Loss:
$10
3 comments
Guest

After extensive efforts to resolve this issue our company has concluded the following:

1. This same message was listed at another website using a different email address. Both of the addresses were deactivated after publishing. Clearly, this person's intention was simply to spread vicious falsehoods and not be accountable for them.

2. We sent a formal request to pissedconsumer.com to remove this post. We included a copy of their own Terms of Agreement showing that this post should never have been posted. After further research into the company we learned PC's relies on just this kind of problem for its success. They charge just to be acknowledged by us. Sad, but true.

We ask that any potential customer interested in obtaining Heartland's services contact us directly. We have a long list of "current" letters of reccomendation from happy clients that are willing to speak to you about our outstanding performance.

Thank you

Heartland

Guest

We ask that the person who wrote this statement come forth and send an email to us directly to Heartlandes@***.com so we know to whom we are dealing.

We take great pride in our reputation and we will not stand for false accusations.

These statements could not be farther from the truth. We have NEVER bought or sold a client's item for personal gain. EVER. We're a little perplexed on why one would even be motivated to write this review.

We are highly respected throughout our community and our clients give us the highest of praises. Other estate sale companies refer to us when they can not do a sale. Why? Because we are honest and effective.

If you see a piano or pool table for sale on Craigslist, or in very rare cases Ebay, if it is art or a valuable specialty item, for example, it is done with full knowledge of our client.....to maximize their profits!

Again, I have issues a complaint with this site and we ask that you come forward so this issue can be resolved immediately. You are tarnishing our hard earned reputation.

Lisa and Theresa

Heartland

Guest
reply icon Replying to comment of Guest-524793

You do suck. I have been to one of your sales as recently as September 2014, and you were rude and I will do everything I can to let all of my estate sale buddies know not to attend your sales.

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